FAQ's
Please read our helpful FAQ section to get answers to all of the questions you may have! If you still need help, reach out to support@trycenergy.com
What is CENERGY?
CENERGY is a once-daily, caffeine-free drink powder formulated with 300 mg of NMN, 500 mg of TMG, 500 mg of taurine, and 750 mg of label-declared electrolytes. It is designed to support cellular energy metabolism, hydration, and daily performance without relying on caffeine or stimulants.*
What makes CENERGY different from a regular electrolyte powder?
Most electrolyte powders focus only on replacing minerals. CENERGY combines sodium, potassium, magnesium, and calcium with NMN, TMG, and taurine, creating one daily formula that supports both hydration and NAD+ levels. Assisting in real, cellular energy.*
Does CENERGY contain caffeine or stimulants?
No. CENERGY contains no caffeine or conventional stimulants. It is designed to provide nutritional support for cellular energy rather than creating a temporary stimulant buzz.
Is CENERGY a pre-workout?
CENERGY is not a traditional high-stimulant pre-workout. You can use it before exercise for hydration and daily performance support, but it can also be taken before work, before sports (pickleball, tennis, golf), or as part of a normal morning routine.*
Will CENERGY cause jitters or a crash?
Because CENERGY does not contain caffeine or conventional stimulants, it is not designed to produce the rapid spike associated with stimulant-based energy products. Individual experiences can vary, but you should not expect the intense buzz of an energy drink or pre-workout.
Who is CENERGY made for?
CENERGY is designed for adults who want a convenient daily formula for cellular energy, hydration, and healthy aging support. It was formulated with active adults 35 and older in mind, but it may be used by healthy adults over 18 who can safely consume its ingredients.
How many servings are in each container?
Each container provides 30 servings. At the recommended serving of one scoop per day, one tub is approximately a 30-day supply.
What does CENERGY taste like?
CENERGY has a light lemon-lime flavor designed to be refreshing rather than overly sweet. It is sweetened with stevia and contains no added sugar.
How quickly should I expect to notice a difference?
CENERGY is not intended to feel like an instant stimulant. Some people may notice an immediate benefit from the electrolyte hydration and refreshing taste.
CENERGY is truly designed as a daily ritual to support energy, endurance, and longevity over time. NAD+ levels increasing is something you will notice with consistent use over time.
It's the perfect way to start and energize your mornings, to promote a healthier, more energetic life!
Where is CENERGY Made?
CENERGY is proudly made in the USA , using globally sourced ingredients.
Each ingredient is tested for purity, and manufactured under GMP certified conditions by our trusted partner in New Jersey, USA.
How do I take CENERGY?
Mix one level scoop with 8 to 12 ounces of cold or room-temperature water. Stir or shake until fully dissolved, then drink. Add more water if taste is too strong for you.
What is the best time of day to take it?
Most people will find it easiest to take CENERGY in the morning or early afternoon. Taking it at approximately the same time each day can help make it part of a consistent routine.
Should I take it with food or on an empty stomach?
CENERGY can generally be taken with or without food. If you have a sensitive stomach or are new to the formula, taking it with or shortly after a meal may be more comfortable.
Should I take CENERGY every day?
CENERGY is designed for consistent daily use. You do not need to reserve it only for workouts or especially busy days.
Can I take it before, during, or after exercise?
Yes. CENERGY may be used before, during, or after ordinary exercise based on your preference. For prolonged endurance exercise, extreme heat, or heavy sweating, your individual fluid and sodium needs may be higher than one serving provides.
Can I take CENERGY at night?
CENERGY is caffeine-free, so it does not have the same timing restrictions as a caffeinated energy product. However, many customers prefer taking it earlier in the day. If you notice any change in sleep or nighttime bathroom trips, move your serving to the morning.
Can I take more than one scoop per day?
We generally recommend 1 scoop per day to start, however for people who exercise rigorously and sweat a lot, you may benefit from additional electrolytes with 2 scoops daily.
More is not automatically better, especially when combining CENERGY with other NMN or electrolyte products.
Can I mix it with coffee, juice, or another supplement?
Yes, CENERGY does not have caffeine, so it is ok to still drink your regular serving of coffee.
It is also generally safe to take alongside other supplements. However, if any of the other supplements also have NMN, NAD+, or electrolytes, you may want to consider monitoring total intake.
What should I do if the powder begins to clump?
Powdered supplements can absorb moisture after opening, particularly in humid environments. Small clumps can usually be broken apart and do not automatically indicate a quality problem. Do not use the product if the seal was damaged or if you notice an unusual odor, color, contamination, or other unexpected change.
What does “cellular energy” mean?
Your cells use metabolic pathways to convert nutrients (carbs, fats, proteins) into usable energy. NAD+ participates in many of those reactions, including processes connected to mitochondrial energy production. CENERGY is designed to support these cellular processes, helping with real energy levels, endurance, and longevity.*
What is NMN, and why is it the foundation of CENERGY?
NMN stands for nicotinamide mononucleotide. It is a compound your body can use to produce NAD+.
NAD+ is essential for cellular energy production and helps power enzymes involved in cellular maintenance and DNA repair. We made NMN the foundation of CENERGY because it supports energy at the cellular source rather than simply creating the temporary sensation of stimulation.*
Research has shown that oral NMN can increase blood NAD+ levels
Why use NMN instead of NAD+ itself?
NMN is one of the direct building blocks your body uses to make NAD+. Instead of supplying finished NAD+, CENERGY provides NMN as raw material your body can convert through its own natural pathways.
Human clinical studies have found that taking NMN orally can significantly increase blood NAD+ levels, making it a practical way to support the body’s own NAD+ production.*
How does CENERGY support energy without caffeine?
Most energy products stimulate your nervous system to make you feel temporarily more awake. CENERGY takes a different approach by supporting the systems your body uses to create energy in the first place.
NMN supports NAD+, a molecule your cells need to convert nutrients into usable energy. TMG supports important metabolic processes, while taurine and electrolytes support hydration, muscle function, and daily performance. The result is steady, stimulant-free energy support without depending on a caffeine spike.*
NAD+ is directly involved in cellular energy production, while magnesium and potassium contribute to energy production, fluid balance, nerve signaling, and muscle function.
What does human research say about NMN?
Human studies have found that oral NMN can increase blood NAD+ and has been well tolerated at studied amounts. Research into specific outcomes involving energy, exercise performance, metabolic health, and healthy aging is still promising and still ongoing.
Why does CENERGY contain 300 mg of NMN?
The 300 mg dose is not a token amount added for label appeal. It is a meaningful daily amount that has been used in human clinical research.
In one 60-day randomized trial, 300 mg of NMN per day significantly increased blood NAD+ and improved six-minute walking distance compared with placebo. It was also reported to be well tolerated. We chose 300 mg to provide purposeful daily support without relying on an unnecessarily aggressive megadose.
How does NMN support healthy aging?
Healthy aging is not just about living longer. It is about maintaining your energy, activity level, resilience, and ability to keep doing the things you enjoy.
NAD+ is involved in energy production, cellular repair, and signaling throughout the body. Research has observed age-related reductions in NAD+ in some human tissues. By providing a direct NAD+ precursor, NMN helps support the cellular systems that contribute to energy and performance as you get older.*
What is TMG, and why is it paired with NMN?
TMG stands for trimethylglycine, also known as betaine anhydrous. TMG is a methyl donor, meaning it provides small chemical groups that your body uses to keep important metabolic reactions moving.
One of its roles is helping the body recycle homocysteine into methionine, which supports normal methylation and metabolism. We pair 500 mg of TMG with NMN so CENERGY supports more than one side of cellular performance: NMN supports NAD+, while TMG supports methylation and metabolic balance.*
What does taurine do?
Despite commonly appearing in energy drinks, taurine is not caffeine and is not a stimulant. It is a naturally occurring compound found throughout the body, particularly in active tissues such as skeletal muscle.
Taurine supports normal cellular fluid balance, muscle function, and daily physical performance. It has also been studied for its potential to support endurance. CENERGY includes 500 mg to help connect cellular energy and hydration with the way you actually want to feel and perform throughout the day.
Which electrolytes are in CENERGY?
Every serving provides four key electrolytes, with 750 mg total elemental electrolytes:
- 350 mg potassium: Supports fluid balance inside your cells, normal nerve signaling, and muscle contraction.
- 250 mg sodium: Helps maintain fluid balance and replace sodium lost through everyday activity and sweat.
- 100 mg calcium: Supports normal muscle contraction and communication between nerves and muscles.
- 50 mg magnesium: Supports energy production, normal muscle function, and nerve signaling.
Together, they help your body absorb, distribute, and use water more effectively while supporting normal muscle and nerve performance.
Why use four electrolytes instead of only sodium?
Hydration is a team effort. Sodium is important, but it is only one part of the equation.
Sodium helps maintain fluid outside your cells, while potassium is the primary electrolyte inside your cells. Magnesium and calcium support the muscle contractions and nerve signals that help your body perform normally. Combining all four provides broader hydration and performance support than a basic sodium-only powder.
Why combine NMN, TMG, taurine, and electrolytes?
Because feeling energized depends on more than one system.
NMN and TMG support the cellular pathways involved in energy production and metabolism. Taurine and electrolytes support hydration, muscle function, and physical performance. CENERGY brings both sides together in one daily scoop, so you do not need a separate NMN supplement, electrolyte powder, and daily performance product.
Is CENERGY a proprietary blend?
No. Every active ingredient and its exact amount are clearly listed on the Supplement Facts panel.
There are no hidden blends, undisclosed doses, or ingredients sprinkled into the formula simply to make the label look more impressive. You can see exactly what you are taking in every scoop.
Is CENERGY intended for everyday use?
Yes. CENERGY is formulated to be taken once daily by healthy adults when used according to the label. Individual health needs vary, so daily use may not be appropriate for everyone.
Who should speak with a healthcare professional before using CENERGY?
Consult a qualified healthcare professional before use if you:
- Are pregnant or breastfeeding
- Are under 18 years old
- Have a diagnosed medical condition
- Are receiving treatment for cancer or another serious condition
- Have an upcoming surgery
- Take prescription medication
- Have been instructed to limit sodium, potassium, magnesium, or calcium
Can CENERGY interact with medications?
Dietary supplements and minerals can interact with certain medications. Extra caution is appropriate with medications that affect potassium, sodium, kidney function, blood pressure, heart rhythm, or fluid balance. A physician or pharmacist can review the formula against your specific medication list.
Can I combine CENERGY with other NMN or electrolyte supplements?
Possibly, but review the full amounts in every product before combining them. Avoid unintentionally doubling your NMN or electrolyte intake, and do not exceed the suggested serving without professional guidance.
Are there any possible side effects?
CENERGY is generally safe and well tolerated, however Individual tolerance varies. Some people may experience digestive discomfort or sensitivity to an ingredient, natural flavor, or sweetener. Stop using the product and seek appropriate medical advice if you experience an adverse reaction.
Does CENERGY contain common food allergens?
The current ingredient list does not intentionally include milk, egg, fish, shellfish, tree nuts, peanuts, wheat, soy, or sesame. Always review the current package for the most recent ingredient and allergen information. Customers with severe allergies should contact support before use to confirm manufacturing and cross-contact controls.
Is CENERGY vegan, gluten-free, or non-GMO?
Only rely on dietary certifications and claims displayed on the current package or official product page. Ingredient appearance alone does not confirm manufacturing controls or formal certification. Contact support@trycenergy.com if you need confirmation for a strict dietary requirement.
Is CENERGY FDA approved?
Dietary supplements are not approved by the FDA before sale in the same manner as prescription or over-the-counter drugs. CENERGY is sold as a dietary supplement and is not intended to diagnose, treat, cure, or prevent any disease.
How can I track my order?
You will receive a shipping confirmation email with tracking information after your order leaves the fulfillment center. If you do not see the email, check your spam, junk, or Promotions folder.
How long does shipping take?
We ship 3-5 Day via USPS, FedEx, and UPS. Our warehouse is located in Alabama, US and orders are processed same day!
Can I change or cancel my order after placing it?
Email support@trycenergy.com as soon as possible. Orders are processed same day or next day, so changes or cancellations cannot be guaranteed once fulfillment has begun.
What should I do if I entered the wrong shipping address?
Contact support@trycenergy.com immediately with your order number and the correct address. If the order has already shipped, CENERGY may be unable to redirect or replace it without additional carrier or reshipping costs.
Where does CENERGY ship?
Currently, CENERGY ships to the US only. Alaska, and Hawaii may have additional carrier costs. Please check checkout for exact shipping costs based on location.
What should I do if my order arrives damaged or contains the wrong product?
Contact support@trycenergy.com with your order number, a description of the issue, and clear photographs of the package and product. We are 100% dedicated to resolving this issue for you!
My tracking says delivered, but I cannot find the package. What should I do?
First check around the delivery area, parcel lockers, household members, and nearby neighbors. Carriers occasionally mark packages delivered shortly before final drop-off, so allow up to 24 hours. If it still cannot be located, contact the carrier and support@trycenergy.com.
How does a CENERGY subscription work?
Select the subscription option on the product page instead of a one-time purchase. Your payment method will be charged automatically and a new order will be created at the delivery frequency selected during checkout.
Do I have to subscribe to purchase CENERGY?
No. You may choose either a one-time purchase or a subscription when both options are available on the product page.
What is the subscription discount?
We offer a discount on all subscriptions bs one-time purchase! Current offers can be located on the product page.
How do I skip, reschedule, or cancel my subscription?
Log in to your customer account and open the subscription-management section. From there, you can manage your next order, delivery schedule, address, payment method, or cancellation. You may also email support@trycenergy.com for assistance.
When will my subscription payment be processed?
Your payment method is charged when the next recurring order is created according to your selected schedule. Review and make any changes before that processing date.
Can a subscription order be canceled after it has processed?
Contact support immediately. Once a recurring order has entered fulfillment, it may no longer be eligible for cancellation. Canceling the subscription after an order processes will prevent future renewals but may not cancel the order already created.
What is the CENERGY return and refund policy?
Eligible return or refund requests may be submitted within 30 days. All requests are subject to the complete Return and Refund Policy.
How do I start a return or refund request?
Email support@trycenergy.com with your name, order number, reason for the request, and any relevant photographs. Do not send a product back until the support team provides return instructions.
Can I return an opened product?
Contact support before returning an opened container. Eligibility may depend on the reason for the request, the amount used, the product condition, and the complete Return and Refund Policy.
Who pays for return shipping?
Customers are responsible for return-shipping costs for standard returns. If you received a damaged, defective, or incorrect product, contact support before shipping anything back so the issue can be reviewed.
How will my refund be issued?
Approved refunds are issued to the original payment method after the return requirements have been completed. The time required for the credit to appear depends on your bank or payment provider.
What information should I include when contacting support?
Include your full name, order number, email address used for the order, and a clear description of the issue. For product-quality concerns, also include photographs and the lot number and expiration date printed on the container.
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