RETURN & REFUND POLICY

Last Updated: August 25, 2026

We want you to feel confident purchasing from CENERGY. If you are not satisfied with your purchase, you may request a return within 30 days of the date your order was delivered, subject to the terms below.

1. 30-DAY RETURN POLICY

You have 30 days after delivery of your order to request a return.

To initiate a return, contact us at:

support@trycenergy.com

Please include your:

• Full name

• Order number

• Email address associated with the order

• Reason for the return

Returns sent to us without first contacting CENERGY may not be accepted or properly credited.

Your return request must be submitted within 30 days of the delivery date.

2. RETURN SHIPPING

Customers are responsible for the cost of shipping products back to CENERGY.

Return shipping costs are not refundable and will not be reimbursed by CENERGY, except where required by law or where the return is the result of an incorrect, damaged, or defective item sent by us.

We recommend using a trackable shipping method when returning an item. CENERGY is not responsible for returned packages that are lost or damaged while being shipped back to us.

Return instructions and the applicable return address will be provided after you contact support@trycenergy.com and your return request is approved.

3. REFUNDS

Once your returned item has been received and reviewed, we will notify you regarding the status of your refund.

If approved, your refund will be issued to your original payment method.

Please allow a reasonable amount of time for your bank, credit card issuer, or payment provider to process and post the refund after it has been issued by CENERGY.

Unless otherwise required by law, original shipping, expedited shipping, priority shipping, handling, or other delivery-related charges are non-refundable.

If a discount or promotional offer was applied to your order, your refund will be based on the actual amount you paid for the returned product, not the product's regular or reference price.

4. DAMAGED, DEFECTIVE, OR INCORRECT ORDERS

If your order arrives damaged, defective, or you receive the wrong product, please contact us as soon as reasonably possible at support@trycenergy.com.

Please include your order number and, when applicable, photographs showing the issue so we can evaluate the problem.

If we determine that an item was damaged, defective, or incorrectly fulfilled by CENERGY, we may provide a replacement, refund, or other appropriate resolution.

In these situations, you will not be responsible for return shipping if we require the product to be returned.

5. LOST OR MISSING ORDERS

If tracking indicates that your package was delivered but you cannot locate it, please first check with household members, neighbors, your building or mailroom, and the applicable shipping carrier.

If you still cannot locate the package, contact us at support@trycenergy.com so we can review the shipment.

CENERGY is not responsible for orders delivered to an incorrect address provided by the customer. However, we will make reasonable efforts to assist when possible.

Nothing in this section limits any rights you may have under applicable law.

6. SUBSCRIPTION ORDERS

Subscription purchases are subject to this Return & Refund Policy in the same manner as eligible one-time purchases.

Cancelling a subscription prevents future subscription renewals but does not automatically cancel or refund an order that has already been charged, processed, or shipped.

If a subscription order has already been fulfilled, you may request a return under this policy within 30 days of delivery.

To manage or cancel future subscription orders, use the subscription management options provided through your account or contact:

support@trycenergy.com

7. PROMOTIONAL, DISCOUNTED, AND BUNDLE ORDERS

Products purchased using a discount code, promotional price, subscription discount, or other offer may still be eligible for return under this policy unless the specific promotion clearly states otherwise.

Refunds are based on the amount actually paid.

For products sold as part of a bundle, kit, Buy One Get One offer, gift-with-purchase promotion, or similar multi-product offer, the amount eligible for refund may be adjusted to account for products that are not returned.

If a free promotional product was included as a condition of your purchase, we may require the promotional item to be returned with the qualifying products in order to receive the full applicable refund.

8. SHIPPING DELAYS AND UNFULFILLED ORDERS

Our standard 30-day return policy applies to products that have been delivered to you.

Separate rights may apply if we are unable to ship your order within the timeframe represented at the time of purchase or otherwise required by applicable law.

Where required, we will provide you with the opportunity to consent to an applicable shipping delay or cancel the affected order and receive a refund.

Nothing in this Return & Refund Policy limits any refund, cancellation, or consumer protection rights that cannot lawfully be waived.

9. RETURN ABUSE AND FRAUD

CENERGY reserves the right to deny, limit, or investigate return or refund requests where we reasonably believe there has been fraud, abuse of this policy, manipulation of promotions, unauthorized resale, repeated fraudulent claims, or other improper activity.

This provision will not be used to deny legitimate consumer rights provided by applicable law.

10. CHARGEBACKS

If you believe there is a problem with your order, please contact us first at support@trycenergy.com so we have an opportunity to resolve the issue.

Nothing in this policy prevents you from exercising legitimate rights available through your bank, card issuer, payment provider, or applicable law.

Knowingly submitting a false or fraudulent payment dispute may constitute fraud.

11. CHANGES TO THIS POLICY

We may update this Return & Refund Policy from time to time.

Any changes will be reflected by updating the "Last Updated" date at the top of this page.

The policy applicable to your purchase will be determined by the terms in effect when your order was placed, except where applicable law requires otherwise.

12. CONTACT US

For returns, refunds, damaged orders, or questions regarding this policy, contact:

CENERGY
Email: support@trycenergy.com

Please include your order number whenever possible so we can assist you more efficiently.